let's keep it between us

Privacy Policy

Effective Date: 8/26/2025

Mysterious Adventures Tours LLC (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website and services. By using our website, you agree to the terms outlined in this policy.

1. Types of Personal Data Collected

We may collect and process the following categories of personal data:

Identifiers: Name, email address, phone number, billing and shipping address.
Payment Information: Payment details (processed securely through third-party providers such as Stripe, PayPal, Authorize.net, and SplitIt).
Technical Data: IP address, browser type, operating system, device information.
Usage Data: Pages visited, time spent on our site, links clicked, and location data.
Communications: Any information you provide through forms, email, or other direct communication.

2. Purpose of Collection

We collect and process personal data for the following purposes:

To process bookings, payments, and service requests.
To provide customer service and respond to inquiries.
To improve website functionality, services, and user experience.
To send promotional emails, newsletters, and updates (only with your consent).
To comply with legal and regulatory obligations.
To prevent fraud, security threats, or unauthorized transactions.
For analytics, research, and internal record-keeping.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

Consent: When you opt in for newsletters, marketing communications, or accept cookies.
Contract: When processing bookings, payments, or providing services you request.
Legal Obligation: When required to retain records for tax, accounting, or compliance.
Legitimate Interests: To improve services, ensure network security, and prevent fraud.

4. Data Storage and Retention

Your data is securely stored in password-protected systems, including WordPress, Stripe, PayPal, Authorize.net, and Google Analytics.

Retention periods:

Transaction records: Retained for at least seven (7) years for compliance.
Marketing data: Retained until you unsubscribe or withdraw consent.
Analytics data: Retained according to Google and vendor policies.
Other personal data: Retained only as long as necessary for the stated purposes.

5. Data Sharing

We do not sell or rent your personal data. We may share your data with:

Service Providers: Payment processors, website hosting, email marketing platforms, analytics and advertising partners (including Pearl Diver, Google, and Meta).
Legal & Regulatory Authorities: Where required to comply with applicable laws.
Fraud Prevention & Security: To detect, investigate, or prevent unlawful activity.

6. International Data Transfers

If we transfer personal data outside of the EU/EEA (e.g., to the United States), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions in line with GDPR requirements.

7. User Rights

You have the right to:

Access: Request a copy of the personal data we hold.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data, where legally possible.
Restriction: Request restriction of certain processing activities.
Objection: Object to processing based on legitimate interests or direct marketing.
Portability: Request transfer of your personal data to another provider.
Withdraw Consent: Revoke your consent at any time (for marketing or cookies).

To exercise your rights, contact us at support@mysteriousadventurestours.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site traffic.

Essential cookies: Necessary for site functionality.
Analytics cookies: Used to track site usage (Google Analytics, Pearl Diver).
Advertising cookies: May be used by third-party partners for targeted content.

Our site implements the IAB TCF v2.2 framework. This means your cookie preferences are stored in a consent string that is shared with our vendors, including Pearl Diver, to ensure your choices are respected.

You can accept, reject, or manage your cookie preferences at any time through our cookie banner or the “Cookie Settings” link available on every page.

9. Data Security

We take technical and organizational measures to protect your personal data, including:

Secure server hosting and encrypted SSL connections.
Password-protected databases and restricted access.
Staff training and role-based permissions.

While we take precautions, no online system can be guaranteed 100% secure.

10. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.

11. External Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review the policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and, where appropriate, we will notify you by email or website notice.

13. Contact Information

Mysterious Adventures Tours LLC
Email: support@mysteriousadventurestours.com