Terms of Agreement, Conditions, Policies & Recommendations

Your Guide to a Safe and Remarkable Adventure

Terms of Agreement, Policies, and Recommendations 

These Terms of Agreement, Policies, and Recommendations, referred to throughout this document as the “Terms and Conditions,” are offered for the purpose of supporting a safe, viable, organized, and quality tour or cruise package. 

There are limitations, obligations, and responsibilities that Mysterious Adventures Tours LLC must establish as a tour operator to provide a meaningful, high-quality experience at the most affordable and responsible package price possible. 

These Terms and Conditions constitute the entire understanding and agreement between you, the tour or cruise participant, referred to as the “Traveler,” and Mysterious Adventures Tours LLC, referred to as “Mysterious Adventures Tours,” “MAT,” “we,” “our,” or “us,” with respect to any and all bookings, tours, cruises, travel packages, optional activities, add-ons, or transactions made with Mysterious Adventures Tours LLC. 

These Terms and Conditions govern your participation in any tour, cruise, travel package, optional activity, or related service organized, sold, or facilitated by Mysterious Adventures Tours LLC. By booking, paying, making a reservation, accepting a travel credit, participating in a payment plan, selecting a Buy Now Pay Later option, or participating in any tour or cruise, you acknowledge and agree to these Terms and Conditions. 

1. Acceptance 

Booking a tour, cruise, travel package, optional activity, or related service with Mysterious Adventures Tours LLC constitutes acceptance of these Terms and Conditions. 

Payment of any amount toward a tour or cruise, including a deposit, partial payment, full payment, installment payment, Buy Now Pay Later transaction, travel credit application, or other payment method, shall imply acceptance of these Terms and Conditions. 

By purchasing or reserving a tour or cruise, the Traveler acknowledges that they have reviewed, accepted, and agreed to the information, policies, responsibilities, limitations, payment requirements, and cancellation terms applicable to the tour or cruise selected. 

2. Updated Terms and Conditions; Notice of Revisions 

Mysterious Adventures Tours LLC reserves the right to update, revise, replace, supplement, or amend these Terms and Conditions at any time when reasonably necessary for business operations, legal compliance, supplier requirements, risk management, payment processing, insurance considerations, safety, traveler responsibilities, or tour/cruise administration. 

The most current published version of these Terms and Conditions shall apply to all future bookings made after the effective date of the revised Terms and Conditions. 

For tours or cruises already booked but not yet completed, MAT may provide notice of updated Terms and Conditions by electronic mail to the email address provided by the Traveler at the time of booking or subsequently updated by the Traveler. It is the Traveler’s responsibility to ensure that MAT has a current and valid email address. 

For existing bookings, updated Terms and Conditions shall apply to the fullest extent permitted by law after notice has been provided. If a material change affects the Traveler’s payment obligations, cancellation rights, refund rights, or other substantial obligations, MAT will provide written notice and a reasonable opportunity for the Traveler to contact MAT in writing regarding any concern, objection, or requested resolution. 

Unless otherwise stated in the notice, continued participation in the tour or cruise, continued use of MAT services, continued acceptance of a reservation, continued use of a payment plan, failure to object in writing within ten (10) calendar days of the notice, or any further payment made after notice of updated Terms and Conditions shall constitute acknowledgment and acceptance of the revised Terms and Conditions to the fullest extent permitted by law. 

Nothing in this section is intended to retroactively remove a legally vested right that cannot be modified under applicable law. MAT reserves the right to work with Travelers on a case-by-case basis when a material revision creates a documented hardship or conflict with the Traveler’s original booking terms. 

3. Reservations 

A reservation is not accepted, and there is no binding contract between the Traveler and Mysterious Adventures Tours LLC until MAT confirms the reservation in writing. 

To secure a tour or cruise package, the Traveler must either pay the required booking deposit or booking commitment amount; pay in full; complete an approved payment plan arrangement; or complete an approved Buy Now Pay Later transaction, when available. 

Upon receipt of the required payment or financing approval, MAT will provide confirmation by email, along with applicable tour information, travel planning materials, and travel insurance recommendations where available. 

All reservations are subject to availability, supplier confirmation, minimum participation requirements, operational viability, and the terms applicable to the specific tour or cruise. 

4. Booking Commitment Amount / Deposit 

Each booking includes a non-refundable booking commitment amount equal to twenty percent (20%) of the total tour or cruise package price, including applicable required package components, unless a different amount is specifically stated in the published tour materials. 

This 20% booking commitment amount serves as the Traveler’s deposit and secures the Traveler’s place on the tour or cruise. It also allows MAT to make advance supplier commitments, reserve limited inventory, allocate accommodations, secure transportation, contract with vendors, and plan the operational resources necessary to fulfill the tour or cruise. 

The 20% booking commitment amount is non-refundable upon Traveler cancellation, except where a specific written exception is required by applicable law or expressly approved by MAT in writing. 

For bookings paid in full at the time of purchase, including bookings made through Buy Now Pay Later financing, the 20% booking commitment amount remains a non-refundable portion of the total package price if the Traveler cancels. 

5. Payment Methods 

Mysterious Adventures Tours LLC may accept payment by credit card, debit card, ACH, bank transfer, check, wire transfer, Buy Now Pay Later financing, or other approved payment method, depending on the booking platform and options available at the time of purchase. 

Payment methods may vary by tour, cruise, destination, booking date, booking platform, payment processor, currency, and traveler location. 

MAT reserves the right to add, remove, limit, or modify accepted payment methods at any time. 

6. Buy Now Pay Later / Third-Party Financing 

When available, Travelers may choose to pay for their tour or cruise using Buy Now Pay Later financing providers made available through MAT’s approved booking and payment platforms. 

Buy Now Pay Later financing is provided by a third-party financing provider and/or payment processor. Approval is not guaranteed. Financing terms, installment schedules, interest rates, fees, late payment rules, repayment obligations, eligibility, credit decisions, and account requirements are determined by the financing provider and are not controlled by Mysterious Adventures Tours LLC. 

If a Traveler chooses Buy Now Pay Later financing and is approved, the booking is considered paid in full to MAT for purposes of confirming the reservation, subject to platform processing, fraud review, chargeback/dispute rules, and settlement by the payment processor. 

The Traveler’s financing agreement is between the Traveler and the financing provider. MAT is not responsible for the Traveler’s financing approval, denial, credit terms, interest rate, payment schedule, late fees, account management, or repayment obligations. 

All MAT cancellation terms, non-refundable amounts, supplier penalties, administrative fees, refund limitations, and force majeure provisions remain fully applicable regardless of whether the Traveler paid by credit card, debit card, bank transfer, payment plan, Buy Now Pay Later financing, or any other payment method. 

If a Traveler cancels a booking paid through Buy Now Pay Later financing, any approved refund will be calculated according to MAT’s cancellation policy, not according to the Traveler’s financing schedule. The Traveler remains responsible for any obligations owed to the financing provider unless and until the financing provider adjusts those obligations after MAT processes an approved refund. 

Any eligible refund will be processed back to the original payment method or financing provider when possible. If the original payment method, payment processor, booking platform, or financing provider no longer permits refund processing due to timing, platform limitations, processor restrictions, expired refund windows, account closure, or other circumstances, MAT may issue any approved refund through an alternative method at its discretion. 

MAT does not reimburse Travelers for interest, financing charges, late fees, credit impact, or other charges imposed by a Buy Now Pay Later provider or other financing provider. 

7. Payment Plans Managed by MAT or a Third Party 

Payment plans may be offered by MAT or by a third-party payment provider, when available. Payment plans are not guaranteed and may vary by tour, booking date, traveler eligibility, platform functionality, and destination requirements. 

Unless otherwise stated in writing, payment plans must meet the following minimum payment thresholds: 

• Within 120 days of the tour start date: At least 40% of the complete tour package must be paid.
• Within 90 days of the tour start date: At least 65% of the complete tour package must be paid. 
• Within 60 days of the tour start date: 100% of the complete tour package must be paid. 
• The 20% non-refundable booking commitment amount is counted toward these payment thresholds. 

If a reservation is not paid according to the applicable payment schedule, MAT reserves the right to treat the reservation as cancelled and subject to the cancellation terms stated in these Terms and Conditions. 

Special promotions or promotional payment structures may be offered from time to time and may have different payment terms, deadlines, restrictions, or termination dates. Such terms will be stated in the applicable promotional materials or booking documentation. 

8. Payment Plans Extending Beyond Tour Dates 

In limited circumstances, MAT may approve a payment plan that extends beyond the scheduled tour dates. Such approval must be expressly granted in writing by MAT. 

If a payment plan extends beyond the scheduled tour dates, the Traveler may be required to sign a supplemental payment agreement to ensure payment is maintained. MAT may require automatic payments as a condition of approval. 

The Traveler has the right to pay ahead of schedule without penalty, unless otherwise stated by a third-party financing provider. 

Travelers on extended payment plans may be subject to additional penalties, fees, or acceleration of payment schedules if payment conditions are not met. MAT reserves the right to demand full payment of the remaining balance at any time if the Traveler falls behind on the agreed payment schedule. 

9. Late, Missed, Failed, or Reversed Payments 

If any payment is late, missed, reversed, returned, disputed, declined, charged back, or otherwise not received by MAT when due, MAT may, at its discretion: 

• Suspend the reservation; 
• Cancel the reservation;
• Remove the Traveler from the tour or cruise; 
• Retain all non-refundable amounts then applicable; 
• Require immediate payment of all remaining balances;
• Assess applicable administrative fees, collection costs, or processing fees where permitted; 
• Apply the cancellation schedule in effect at the time of default; and/or 
• Pursue any lawful remedies available to recover amounts owed. 

A Traveler’s failure to make payments as required does not waive or reduce cancellation penalties, non-refundable amounts, supplier penalties, or other amounts owed under these Terms and Conditions. 

10. Last-Minute Bookings 

If a Traveler wishes to reserve after the final payment date, typically within 60 days of a trip’s departure date, full payment is required immediately if the booking is accepted. 

An exception may apply if the Traveler is approved for a Buy Now Pay Later financing option or another payment structure expressly accepted by MAT in writing. 

Last-minute bookings remain subject to availability, supplier confirmation, documentation requirements, visa/passport rules, transfer deadlines, rooming availability, and all cancellation terms. 

11. Soft Reservations 

If offered, “Soft Reservations,” meaning reservations without a deposit or confirmed payment, may be held for a specific time only. Soft Reservations may be cancelled by MAT due to limited inventory, high demand, supplier deadlines, or failure to complete the required booking steps. Advance notice will be provided when reasonably possible. 

A Soft Reservation does not create a confirmed booking until the required payment, financing approval, or written confirmation is completed. 

12. Transfers from Tour to Tour 

A Traveler may request to transfer to another scheduled MAT trip within the same calendar year without penalty by notifying MAT in writing more than 120 days prior to the original trip’s scheduled departure date. 

Transfers are subject to availability, supplier restrictions, price differences, operational viability, and MAT approval. 

After the 120-day deadline, normal cancellation fees apply. 

If the new tour or cruise has a higher price, the Traveler is responsible for the difference. If the new tour or cruise has a lower price, MAT may issue a travel credit for the difference unless otherwise approved in writing. 

13. Traveler Cancellation of Tour, Cruise, Options, and Add-Ons 

All Traveler cancellations must be submitted to MAT in writing. The cancellation date is the date MAT receives the written cancellation request. 

Each booking includes a non-refundable booking commitment amount equal to 20% of the total tour or cruise package price. This amount is retained by MAT upon Traveler cancellation. 

After the 20% non-refundable booking commitment amount is retained, the remaining balance of the tour, cruise, options, and add-ons is subject to the following cancellation penalties: 

Optional activities, pre-tour extensions, post-tour extensions, single supplements, private transfers, special events, event tickets, cruise inclusions, exclusive access experiences, and other add-ons may be subject to separate supplier cancellation penalties and may be fully non-refundable once confirmed. 

If supplier penalties, ticketing costs, hotel deposits, cruise penalties, transportation commitments, special-event access fees, or other non-recoverable costs exceed the standard cancellation penalties above, MAT reserves the right to retain the greater non-refundable amount necessary to cover those obligations. 

14. Refunds and Buy Now Pay Later Cancellations 

If a Traveler paid through Buy Now Pay Later financing and cancels, MAT will calculate any refund according to MAT’s cancellation policy. 

MAT will process only the refund amount owed under these Terms and Conditions. MAT is not required to refund the full financed purchase amount unless the cancellation policy provides for a full refund. 

If the original payment method or financing provider supports the approved refund, MAT will attempt to process the refund through the original payment channel. Once MAT processes the approved refund, the financing provider may adjust the Traveler’s financing balance, payment plan, or account according to the financing provider’s own rules. 

MAT does not control how quickly a financing provider posts refunds, adjusts balances, credits payments, or communicates with the Traveler. 

If a refund cannot be processed through the original payment method or financing provider due to refund-window limitations, processor restrictions, expired payment eligibility, platform limitations, or account issues, MAT may issue any approved refund through an alternative method at its discretion. 

MAT is not responsible for financing interest, service charges, late fees, account fees, credit reporting, or other costs assessed by a Buy Now Pay Later provider. 

15. Refunds During Tour / Post-Tour 

No refunds will be provided for any unused portion of a tour or cruise once the tour or cruise begins. This includes, but is not limited to, circumstances where the Traveler: 

• Leaves the tour or cruise for any reason; 
• Misses the tour’s departure date;
• Misses a scheduled activity; 
• Arrives late; Is removed from the tour or cruise; 
• Chooses not to participate in an included activity; 
• Is unable to participate due to illness, injury, documentation issues, transportation delays, or personal circumstances;
• or Encounters a vendor, venue, weather, transportation, or itinerary disruption beyond MAT’s control. 

There are no exceptions to this cancellation and refund policy for personal, family, medical, work, flight, transportation, civil strife, weather, venue, vendor, activity, or other circumstances beyond MAT’s control. 

For this reason, MAT strongly recommends that Travelers purchase comprehensive travel insurance, including trip cancellation, trip interruption, emergency medical, evacuation, travel delay, and Cancel For Any Reason coverage where available. 

16. MAT Cancellation, Postponement, Substitution, or Operational Changes 

MAT reserves the right to cancel, postpone, reschedule, modify, reroute, consolidate, replace, or substitute a tour, cruise, itinerary, activity, accommodation, venue, event, ambassador, guide, host, transportation method, supplier, meal, schedule, or other component when necessary or advisable due to availability, supplier change, weather, safety, minimum participation, force majeure, operational issue, cost change, government restriction, transportation disruption, civil unrest, health concern, venue closure, or any circumstance beyond MAT’s reasonable control. 

When reasonably possible, MAT will attempt to provide a comparable substitution, revised itinerary, future travel credit, rescheduled departure, or other practical solution. MAT is not required to provide a cash refund when funds have been paid or committed to suppliers, when the cancellation or change is caused by force majeure or circumstances beyond MAT’s control, or when supplier terms limit recoverability. 

If MAT cancels a tour or cruise for reasons within MAT’s control and unrelated to force majeure, supplier default, minimum participation, or circumstances beyond MAT’s control, MAT may offer a refund, travel credit, transfer option, or other resolution at its discretion, subject to amounts recoverable from suppliers and applicable law. 

17. Force Majeure / Catastrophic Events / Circumstances Beyond Control 

Mysterious Adventures Tours LLC will not be deemed in breach of this Agreement or otherwise liable to the Traveler because of delay, change, interruption, substitution, cancellation, or nonperformance of any obligation to the extent that such delay, change, interruption, substitution, cancellation, or nonperformance is due to Force Majeure or circumstances beyond MAT’s reasonable control. 

Force Majeure includes, without limitation: 

• Acts of God;
• Natural disasters, earthquakes, floods, fires, hurricanes, severe weather, extreme heat, cold, snow, ice, or wind; 
• Epidemic, pandemic, quarantine, public health emergency, or disease outbreak; 
• Government order, restriction, shutdown, advisory, border closure, visa restriction, or travel ban; War, invasion, hostilities, terrorism, threat of terrorism, sabotage, or civil unrest; Insurrection, riot, protest, strike, labor dispute, or public disorder; 
• Transportation disruption, airline disruption, airport closure, ferry cancellation, cruise disruption, fuel shortage, road closure, rail disruption, port closure, or mechanical failure; 
• Supplier insolvency, supplier cancellation, supplier nonperformance, vendor unavailability, venue closure, hotel closure, cruise line change, or transportation provider disruption; 
• Utility failure, technology failure, cyberattack, payment processor disruption, booking platform disruption, or communication outage; 
• Death, illness, incapacity, or unavailability of a featured host, ambassador, guide, speaker, celebrity, investigator, lecturer, or other contracted participant; 
• Damage to or closure of a historical site, venue, hotel, road, attraction, event location, or access point; 
• Any other event or circumstance beyond MAT’s reasonable control. 

If Force Majeure affects MAT, its suppliers, or any material component of the tour or cruise, MAT and/or its suppliers may, in their sole discretion, vary, substitute, postpone, reschedule, reroute, modify, or cancel any itinerary, accommodation, transportation, activity, venue, event, or arrangement. 

If a tour or cruise is cancelled, postponed, interrupted, materially changed, or made impracticable due to Force Majeure, MAT may offer one or more of the following remedies, depending on supplier recoverability, operational feasibility, and applicable law: 

• A revised itinerary; 

• Substitute services;

 • A postponed or rescheduled departure; 

• A transfer to another tour or cruise; 

• A future travel credit; 

• A partial refund of recoverable funds, if any; or 

• No refund where supplier commitments, non-recoverable costs, or Force Majeure conditions prevent refundability. 

MAT is not responsible for losses, expenses, inconvenience, disappointment, missed connections, additional lodging, meals, transportation, visas, airfares, insurance premiums, financing costs, interest, penalties, or other costs resulting from Force Majeure or circumstances beyond MAT’s control. 

Because Force Majeure events can result in loss of payments or additional costs, MAT strongly recommends that each Traveler purchase comprehensive travel insurance, including trip cancellation, trip interruption, emergency medical, evacuation, travel delay, and Cancel For Any Reason coverage where available. 

18. Travel Insurance 

Travel insurance is strongly recommended for every Traveler. 

Travelers are encouraged to purchase travel insurance immediately after booking to maximize coverage availability, including pre-existing condition waivers, Cancel For Any Reason options, trip cancellation, trip interruption, emergency medical, evacuation, travel delay, baggage loss, and supplier default coverage where available. 

If MAT provides links or referrals to travel insurance providers, those providers are independent third parties. Travelers may choose any travel insurance provider they prefer. 

MAT does not guarantee coverage, claim approval, policy interpretation, or reimbursement by any travel insurance provider. It is the Traveler’s responsibility to understand policy terms, exclusions, deadlines, documentation requirements, and claim procedures. 

Failure to purchase travel insurance does not reduce or waive any cancellation penalties, non-refundable amounts, supplier penalties, or Force Majeure provisions in these Terms and Conditions. 

19. Limitations 

When a tour or cruise is offered, any published “Trekking Level” or activity level rating will be estimated to the best of MAT’s judgment. It is the responsibility of the Traveler to understand and accept this description before booking. 

Tours and cruises may occur during scheduled day or evening hours. Some areas may not be well-lit. Although flashlights may be available during certain activities, Travelers may wish to bring their own appropriate equipment. 

Tours and cruises may not be suitable for travelers under 18 years of age. Minors may be included only at the discretion of their parent or guardian and must be accompanied by their parent or guardian. Some destinations, venues, or activities may impose age restrictions. 

There may be difficult paths, stairs, uneven surfaces, rural access points, low lighting, cobblestones, ruins, narrow passages, steep inclines, slippery conditions, long walking distances, or other conditions that may be problematic for persons with physical limitations. 

20. Health, Medical, Mobility, and Fitness Requirements 

MAT tours and cruises are physically active, with varying levels of demand and fitness requirements depending on the specific itinerary. 

By booking, the Traveler represents that neither the Traveler nor the Traveler’s travel partner has any physical, emotional, mental, medical, mobility, or behavioral condition that would create a hazard for themselves or others, interfere with the safety of the tour or cruise, or materially affect other Travelers’ enjoyment of the experience. 

The Traveler understands that they are solely responsible for determining their emotional, physical, mobility, and medical suitability for the tour or cruise. The Traveler is responsible for consulting with their physician, travel medicine specialist, or other appropriate professional regarding medical and health safety precautions. 

The Traveler represents and warrants that they have answered fully and truthfully any questions posed by MAT regarding medical history, dietary restrictions, mobility limitations, accessibility needs, or other conditions. The Traveler must notify MAT immediately if any answers require amendment or supplementation. 

MAT is not a medical authority. If the Traveler has a physical condition, dietary restriction, mobility concern, medical issue, pre-existing condition, medication requirement, pregnancy, mental health concern, or other condition requiring special attention, the Traveler must inform MAT in writing when the booking is made. 

MAT may require a medical certificate or additional documentation if a special condition is disclosed. MAT reserves the right to decline participation when safety, logistics, accessibility, medical risk, or operational limitations make participation unsuitable. 

MAT assumes no responsibility for medical care provided to the Traveler. The Traveler agrees to assume all costs of medical care, evacuation, related transportation, lodging, itinerary interruption, or other expenses incurred during the tour or cruise. 

For cruise inclusions, medical services may not be available aboard certain ships. Passengers with conditions requiring ongoing treatment, limited mobility, psychiatric concerns, or pregnancy must inform MAT at the time of booking. 

21. Availability 

All packages, tours, cruises, events, activities, accommodations, venues, celebrity escorts, ambassadors, tour leads, transportation, roads, schedules, guides, restaurants, and weather-dependent components are subject to availability at the time of travel. 

MAT cannot be held responsible for changes beyond its control. Extreme conditions, supplier issues, venue issues, road closures, weather, government action, safety concerns, or unscheduled situations may warrant changes to itineraries, dates, accommodations, venues, transportation, or activities. 

Under such conditions, MAT may not be able to refund deposits, booking commitment amounts, supplier payments, or other amounts applied to the tour or cruise. For this reason, MAT strongly recommends that Travelers purchase trip cancellation and interruption insurance. 

22. Changes in Itinerary 

MAT may, at any time and with or without advance notice when circumstances require, cancel, change, adjust, modify, substitute, reroute, or replace any approved, accepted, or published itinerary component. 

The Traveler shall have no claim against MAT by reason of cancellation, change, delay, substitution, accommodation change, meal change, activity change, venue change, transportation change, travel expense, missed connection, inconvenience, or other loss caused by circumstances beyond MAT’s control or by the reasonable operational decisions of MAT. 

For this reason, MAT strongly recommends that Travelers purchase trip cancellation and interruption insurance. 

23. Luggage 

Space on a motorcoach, ship, van, shuttle, or other transportation vehicle may be limited. Unless otherwise stated, each Traveler is limited to one checked baggage piece and one small carry-on item. 

Porterage may be included at larger hotels if available and if included in the specific itinerary. Porterage may not be available at all properties, rural accommodations, ships, historic properties, or certain destinations. 

Travelers are responsible for complying with airline, cruise line, transportation provider, and local luggage restrictions. 

24. Punctuality 

It is the Traveler’s responsibility to arrive at the tour start meeting point, airport transfer point, activity meeting point, departure location, or other scheduled location at the time established in the specific trip itinerary. 

If there are meet-up issues, MAT will attempt to assist when reasonably possible, but MAT is not responsible for personalized transfer costs, missed services, missed inclusions, missed activities, or additional expenses caused by late arrival, missed flights, delays, schedule errors, or failure to appear on time. 

25. Pricing 

Primary quoted package prices are generally based on double occupancy and shared accommodations. 

Each standard tour may limit the number of single travelers due to room availability, cost control, hotel restrictions, or operational needs. A supplementary fee is charged for single travelers. 

There is no discount for triple rooms unless specifically stated in writing. Single and triple rooms are on request and subject to availability. They may not be available at all properties. 

26. Airport Transfers 

Round-trip airport transfers between the airport and the first and final destinations are included only when specifically listed in the tour or cruise description. 

When included, transfers will generally be provided only to and from accommodations included in or purchased through MAT. Deviations may be limited by destination-specific availability and operational requirements. 

To qualify for an included transfer, Travelers must provide complete flight details by the stated deadline for the specific tour or cruise. If a flight changes from the original submission, it is the Traveler’s responsibility to notify MAT of the change. Failure to notify MAT of flight changes may result in forfeiture of the transfer service. 

Transfers are arranged in group batches to support efficiency and cost control. A waiting period may be required. MAT will strive to avoid wait times of more than three hours, but this cannot be guaranteed. If the group transfer arrangement is not convenient for the Traveler, the Traveler may arrange and pay for private transfer services. 

In the event of flight delays or changes, Travelers must notify MAT or the designated tour contact as soon as possible. While MAT will make reasonable efforts to accommodate changes, complimentary transfers cannot be guaranteed outside specified times, dates, airports, or locations. Private transfer services may be available upon request for an additional fee. 

27. Published Prices and Price Adjustments 

Any devaluation or revaluation of currencies, inflation, fuel increases, airfare changes, tariffs, government fees, supplier increases, taxation changes, cruise line adjustments, or significant market changes may affect published prices. 

If a Traveler is traveling alone and wishes to share accommodations, MAT may attempt to match the Traveler with a roommate of the same gender. Roommate matching is not guaranteed. 

If the Traveler reserves at least 120 days ahead and requests a roommate but one is not available, the Traveler may be charged a forced single supplement in the amount of the standard single supplement unless otherwise stated in the detailed itinerary. This forced single supplement may be refunded prior to the trip if the Traveler is matched with a roommate. 

Quoted trip prices are set far in advance of departure based on MAT’s projections of fuel, exchange rates, inflation, tariffs, government fees, airfares, supplier costs, and other operating costs using available information. 

The price at booking is guaranteed under normal conditions. However, in the rare event that current costs create an unsustainable financial situation if MAT were to fully absorb the increases, MAT reserves the right to pass on unexpected costs to the Traveler in whole or in part. 

MAT will provide advance written notice of any price increase and the reason for it. 

If a trip price increases by more than 10% of the original tour cost, excluding insurance premiums and optional add-ons, the Traveler may cancel the booking within ten (10) calendar days of receipt of notice of the surcharge and obtain a refund of recoverable amounts, less non-refundable deposits, booking commitment amounts, supplier penalties, and unrecoverable costs. 

MAT will work with suppliers to attempt to recover non-refundable deposits where reasonable, but MAT cannot guarantee such recovery. 

28. Issued Credits 

If a trip is postponed, rescheduled, or transferred, or if the Traveler has not yet decided on future travel and MAT issues a travel credit, the credit has no cash value unless expressly stated in writing. 

MAT credits may be used only toward the cost of a Mysterious Adventures Tours LLC trip, cruise, package, option, or approved travel service. 

Credits are subject to MAT’s payment, transfer, postponement, cancellation, expiration, and other applicable policies. 

If the new trip cost is lower, the Traveler may receive credit for the difference unless otherwise stated. If the new trip cost is higher, the Traveler must pay the difference according to MAT’s payment terms. 

Credits are not transferable unless expressly approved by MAT in writing. 

29. Gratuities and Service Charges 

Local service charges are included only on confirmed final itinerary items where stated. 

Tips to drivers, chauffeurs, tour guides, local guides, special guests, ambassadors, crew, hotel staff, restaurant staff, and other service providers are not included unless specifically stated and are at the Traveler’s discretion. 

30. Government-Issued Travel Documentation 

It is the responsibility of the Traveler, not MAT, to obtain and carry all required government-issued travel documentation, including passports, visas, ETAs, entry permits, vaccination records, customs documentation, and any other required documents. 

Failure to obtain these documents in a timely manner before the travel start date may lead to cancellation of the trip, denial of boarding, denial of entry, missed services, or other losses, with all penalties and costs to be paid by the Traveler. 

Travelers are solely responsible for obtaining and carrying valid passports, visas, vaccinations, and any other required travel documentation. 

Passports must be valid for at least six (6) months beyond the last day of travel unless the destination requires a different validity period. 

MAT assumes no responsibility for verifying documentation validity or for any losses incurred due to inadequate travel documents. 

Failure to secure necessary documents does not exempt Travelers from cancellation penalties. 

It is not MAT’s responsibility to review or counsel Travelers on document validity, visa eligibility, passport rules, entry conditions, or acceptance for dates of travel. 

31. Import / Export of Personal Belongings and Materials 

It is the responsibility of the Traveler to understand and follow recommendations, regulations, restrictions, and limitations for import/export entry and departure requirements while traveling. 

All questions and decisions regarding customs, import/export rules, prohibited items, restricted materials, medications, souvenirs, artifacts, spiritual items, cultural items, food, alcohol, tobacco, plants, animals, or other regulated goods must be referred to official government travel and customs agencies. 

MAT is not responsible for confiscation, fines, delays, penalties, or losses related to import/export issues. 

32. Required Entry Vaccination and Health Regulations 

The Traveler is responsible for understanding and adhering to any healthcare, vaccination, testing, quarantine, medical documentation, or entry requirements for any country, port, venue, cruise line, airline, or supplier. 

Guidance may be offered by MAT when available, but responsibility remains solely with the Traveler. 

Failure to comply with health, vaccination, testing, quarantine, or entry requirements does not entitle the Traveler to a waiver of cancellation penalties or refund liabilities. 

33. Right to Refuse 

MAT and its partners, vendors, ambassadors, guides, hosts, and associated representatives reserve the right to refuse a booking, purchase agreement, participation, or continued participation by any person who is deemed inappropriate, unsafe, incompatible, disruptive, unsuitable, or not fitting for the tour, cruise, guests, destination, activity, or operational requirements. 

34. Image, Photo, Video, and Media Release 

The Traveler grants MAT and its suppliers a worldwide, royalty-free, perpetual license to use, reuse, distribute, display, create derivative works of, and reproduce any images, photos, videos, testimonials, recordings, or other media that the Traveler provides to MAT, whether directly or through a photo-sharing service, social media, email, messaging platform, or other method. 

Such media may be used in any medium, including print, electronic media, websites, social media, advertising, brochures, presentations, and promotional materials, free of charge and without the Traveler’s right of inspection or approval, for any lawful purpose, including to promote and publicize MAT travel products and services worldwide. 

If a Traveler does not wish to be photographed or recorded by MAT for promotional purposes, the Traveler must notify MAT in writing before the tour begins. MAT will make reasonable efforts to honor such requests, but cannot guarantee exclusion from group images, public spaces, third-party photography, venue photography, press coverage, or other Travelers’ media. 

35. Unscheduled Tour Termination / Removal from Tour 

If a Traveler’s behavior during the tour or cruise becomes incompatible with the safety, comfort, enjoyment, welfare, convenience, or lawful operation of the tour, MAT has the exclusive right and discretion to remove the Traveler from the tour or cruise at any time. 

No refund for unused portions, missed services, accommodations, meals, transportation, activities, cruise inclusions, event tickets, or other resources will be considered if the Traveler is removed. 

The Traveler is responsible for all costs related to removal, including alternative lodging, transportation, flights, meals, medical care, or other expenses. 

36. Standards of Conduct and Tour Participation 

The following conditions will not be tolerated and may result in removal from the tour or cruise without refund: disruptive behavior; unsafe behavior; unlawful behavior; harassment, intimidation, threats, or abuse; conduct detrimental to other Travelers; failure to follow safety instructions, venue rules, ship rules, guide instructions, or local laws; smoking or vaping where prohibited; excessive alcohol consumption or substance use that interferes with judgment, behavior, safety, or group enjoyment; possession, use, or distribution of illegal substances; solicitation of another service, tour, product, or business that may be deemed competitive with MAT; disclosure or misuse of MAT proprietary information; or any conduct that damages MAT’s reputation, supplier relationships, vendor access, or operational integrity. 

37. Proprietary Information and Non-Solicitation 

The itineraries, vendor relationships, supplier contacts, staff contacts, ambassador relationships, resources, tour designs, investigation access, special arrangements, pricing structures, and operational methods provided by MAT are proprietary and confidential. 

Travelers agree not to reproduce, distribute, disclose, publish, share, or use MAT’s proprietary information, including vendor details, staff contacts, exclusive tour designs, routing, special access, contracted resources, or supplier relationships, with third parties for the purpose of creating, marketing, selling, or operating competing travel services. 

Travelers further agree not to solicit MAT’s contracted vendors, suppliers, ambassadors, guides, staff, or representatives for the purpose of developing or operating competing travel experiences. 

Any breach of this clause may result in immediate removal from the tour without refund. MAT reserves the right to pursue legal remedies for damages, injunctive relief, and other available remedies. 

38. Cruise-Inclusive Tours 

For cruise-inclusive tours, MAT reserves the right, in consultation with the ship’s captain, senior officer, cruise line, charter company, or vessel operator, to deny boarding, curtail travel, remove a passenger, or disembark a passenger if the passenger is deemed unfit, unsafe, disruptive, medically unsuitable, noncompliant, or otherwise incompatible with cruise operations. 

In such cases, passengers may be disembarked at any port at their own cost. No refunds or reimbursements will apply. 

Cruise lines, charter companies, ship operators, port authorities, and maritime authorities may impose their own terms, conditions, safety rules, health rules, cancellation penalties, documentation requirements, and passenger conduct rules. Travelers must comply with all such requirements. 

39. Responsibility and Liability 

Payment for the trip itinerary, deposit, booking commitment amount, Buy Now Pay Later transaction, payment plan participation, or any other payment constitutes consent to all legal policies and Terms and Conditions described in this Agreement. 

Neither MAT nor any mentioned or unmentioned subagents, affiliates, ambassadors, hosts, staff, contractors, suppliers, vendors, or representatives shall be held responsible for personal injury, death, property damage, delay, inconvenience, disappointment, itinerary changes, loss, expense, or other damages a Traveler incurs on any tour or cruise arising from acts, changes, delays, omissions, or failures by any air carrier, public transport company, hotel, car rental company, cruise line, ship operator, venue, attraction, ticketed or unticketed property, public or private location, vendor, subcontractor, supplier, restaurant, guide, or other person or organization, whether or not such company or person is rendering services supplied on the tour or cruise. 

40. Distribution of Travel Documents and Receipts 

All tickets, vouchers, confirmations, itineraries, receipts, travel documents, and related materials are issued and supplied subject to these Terms and Conditions and to any and all terms and conditions under which transportation, accommodations, venues, activities, cruises, and other services are provided. 

Travelers are responsible for reviewing travel documents promptly and notifying MAT in writing of any errors, omissions, or concerns. 

41. Tour / Cruise Operator Responsibilities 

MAT accepts no responsibility for losses or expenses due to delays, changes, cancellations, omissions, schedule changes, flight cancellations, misconnections, unavailability of resources, itinerary disruption, ancillary disruption, mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism, pandemic activity, supplier changes, vendor issues, or other circumstances beyond MAT’s control. 

Travelers must bear all such losses or expenses unless otherwise expressly required by applicable law. 

42. Responsibility with Third-Party Vendors 

Certain services reserved by MAT, including but not limited to transportation, accommodations, restaurants, site locations, venues, sightseeing, special events, cruises, investigations, and activities, may be purchased from independent suppliers not affiliated with MAT, referred to as Third-Party Suppliers, Vendors, or Suppliers. 

MAT takes reasonable care in selecting competent, reliable, and qualified suppliers based on information reasonably available to MAT. 

However, MAT acts only as an intermediary for Third-Party Suppliers and does not and cannot control the quality, timing, safety, accessibility, staffing, equipment, performance, or delivery of their services. 

The Traveler acknowledges that Third-Party Suppliers are independent contractors, are not managed by MAT, and are not agents or employees of MAT. 

In the event of injury, property damage, delay, cancellation, disappointment, service failure, or any other loss caused by a Third-Party Supplier, compensation must be sought from the Third-Party Supplier, not MAT. 

Each Third-Party Supplier is subject to the laws of the state or country in which the service is provided. The liability of Third-Party Suppliers may be limited by tariffs, terms, tickets, vouchers, conditions of carriage, international conventions, local law, and supplier agreements. 

43. Issues or Questions During or After the Trip 

If a Traveler has any issue, question, complaint, or concern during the tour or cruise, the Traveler must promptly notify MAT or the tour/cruise director so that MAT or the tour/cruise director can attempt to address the matter. 

Any unresolved concerns must be submitted in writing to MAT within thirty (30) days of the tour or cruise end date. 

Failure to provide timely written notice may limit MAT’s ability to investigate, assist, resolve, or respond to the concern. 

44. Dispute Resolution 

In the unlikely event a dispute arises out of, in connection with, or relating to this Agreement and/or the transactions and relationships among the parties contemplated by this Agreement, the Traveler agrees that the dispute shall first be submitted to a neutral third-party mediator in the State of Ohio, with both parties dividing equally the costs of such mediator. 

If the dispute cannot be resolved through mediation, then: (a) the dispute shall be filed and resolved exclusively by binding arbitration through the American Arbitration Association in the State of Ohio; (b) the dispute will be governed by the laws of the State of Ohio; and (c) any arbitration award shall be binding, and judgment upon the arbitrator’s award may be entered or enforced in any court of competent jurisdiction. 

45. Acknowledgment of Arbitration 

The Traveler understands that this Agreement contains an agreement to arbitrate. 

The Traveler understands that after accepting this Agreement, the Traveler may not be able to bring a lawsuit concerning any dispute that may arise and that is governed by the arbitration agreement, except where applicable law provides otherwise. 

Instead, the Traveler agrees to submit claims and disputes within the scope of this Agreement to an impartial arbitrator or arbitrators in accordance with the arbitration procedures set forth in this Agreement. 

47. Severability; Successors and Assigns 

If any provision of this Agreement is unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the Agreement unenforceable or invalid as a whole. 

Such an unenforceable provision will be replaced, to the extent possible, with a provision that is valid and enforceable and that achieves the original objectives and intent of the original provision. 

This Agreement shall inure to the benefit of and be binding upon MAT and the Traveler and their respective heirs, legal and personal representatives, successors, and assigns. 

48. Merger / Entire Agreement 

This Agreement is the final, complete, and exclusive statement of the parties’ agreement on the matters contained in this Agreement. 

It supersedes all previous negotiations, understandings, representations, communications, and agreements, whether written or oral, except for specific written tour descriptions, invoices, confirmations, or supplemental agreements that expressly modify or supplement these Terms and Conditions. 

49. Electronic Notice and Communication 

The Traveler agrees that MAT may communicate by electronic mail, booking platform message, text message, electronic signature platform, customer portal, or other electronic method using the contact information provided by the Traveler. 

Notice sent by MAT to the email address or contact method provided by the Traveler shall be considered delivered when sent, unless MAT receives an undeliverable or failed delivery notice. 

The Traveler is responsible for monitoring email, spam folders, booking platform messages, and other communication channels for important travel updates, payment notices, policy updates, and operational changes. 

50. In Conclusion 

Mysterious Adventures Tours LLC reserves the right to update, alter, supplement, or revise these Terms and Conditions at any time, including with respect to tours or cruises that have already been booked but have not yet commenced, to the fullest extent permitted by law. 

In the event of material changes, Travelers will be notified in writing via electronic mail or other electronic communication method using the contact information provided at booking or subsequently updated by the Traveler. 

It remains the Traveler’s responsibility to review and remain familiar with the most current Terms and Conditions, which shall apply to participation in the tour or cruise to the fullest extent permitted by law. 

By booking, paying, participating, continuing in a reservation, using a payment plan, using Buy Now Pay Later financing, accepting a travel credit, or traveling with MAT, the Traveler acknowledges that they have read, understood, and agreed to these Terms and Conditions. 

By booking, paying, financing, or participating in a Mysterious Adventures Tours LLC tour or cruise, the traveler acknowledges they have read, understand, and agree to the Terms and Conditions of Mysterious Adventures Tours LLC, including payment policies, cancellation terms, non-refundable booking commitment amounts, Buy Now Pay Later provisions, Force Majeure provisions, travel insurance recommendations, and dispute resolution requirements.

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Edited Date: May 13th, 2026, by Mysterious Adventures Tours